Service Management

Within the area of Service management our consulting services are focused on:

  • Planning and implementation of services
  • Definition, agreement, recording and management of levels of service
  • Management of Suppliers
  • Management of Business Relationship
  • Management of configuration Management of Changes
  • Management of Incidents Management of Problems
  • Planning, delivery, distribution and tracking of releases into live environment
  • Managing the written agreement (SLA - Service Level Agreement ) between a service provider and Customer
  • Responsible for Operational Level Agreements and Underpinning Contracts which support the Service
  • Managing transfer of system responsibility from program to service department
  • Managing the Customer relationship for the Service
  • Project management activities related to Customer Support Services
  • Supporting transition into Service